FIRST Canberra - Central Intake (previously Onelink)

Need help now? If you or someone you know needs support with housing, homelessness, or community connection, contact us via below details today: Call: 1800 176 468 Email: actcis@salvationarmy.org.au Connecting you to the right support, at the right time. FIRST Canberra is a welcoming service that helps people in the Australian Capital Territory (ACT) manage challenges such as housing issues, safety, and social isolation, with care, respect and dignity. How FIRST works At FIRST, we will listen and understand to your situation, help you build on your strengths, and connect you with the services that best meet your needs. Our team is committed to helping you access information, advice and referrals in a respectful, confidential and responsive way. At FIRST, you can expect that we will:

• Treat you with dignity, respect, and without judgement
• Give you clear, up-to-date information about help available
• Respond flexibly and efficiently based on your needs
• Protect your personal information with confidentiality
• Involve you in discussions and decisions about your support needs
• Encourage that you give feedback — positive or negative — and respond fairly and quickly

While working with FIRST Canberra, you can:

• Have a friend, advocate, or interpreter support you
• Access information about your rights and our feedback process
• Ask for access to your personal information at any time

We ask that you:

• Treat FIRST Canberra staff with dignity and respect
• Provide accurate and up-to-date contact information
• Let us know if your situation change
• Share any concerns or feedback as soon as possible so we can help resolve them